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Shipping & Returns

Shipping policy

When we receive your order, we will process and ship it as soon as possible and dispatch it with a signature courier. Please allow up to five working days for your order to arrive. When your order is sent to you, we will email you the tracking number to keep track of your new purchase. Any delays that our courier partners are experiencing are unfortunately out of our control. While we do have an overnight shipping option, we cannot promise that the couriers will get it to you in that timeframe all the time.

Occasionally some orders are sent directly from our external suppliers’ warehouse, where this is the case there may be a slight delay. However, this will be minimised as much as possible, and you should still receive your order within the five working days target.
Because we send all orders out on a signature required courier ticket, we cannot ship to PO Boxes. We will need you to provide us with a complete physical address to ensure there are no delays in receiving your order. At this stage, we can only ship orders within New Zealand.

We will ship your order using either NZ Post or Post Haste Couriers. You should receive a tracking link with your order shipment & tracking number email; however, if this does not arrive, you can track your order on the links below.

NZ Post
Post Haste  (please select the ‘barcode’

option and enter your tracking number.

We have standard shipping rates which apply to all orders. These can be seen in the table below.

 

Service Price
Nationwide standard courier for orders under $100 $8.00
Nationwide standard courier for orders $100 and over Free
Nationwide Rural Delivery for orders under $100 $13.00
Nationwide Rural Delivery for orders $100 and over Free
Returns & Refunds policy

If you need to return something, please get in touch with us to get that process started for you. We allow returns and exchanges on certain products within 14 days that are unused and still in original packaging. We offer a full refund minus any shipping costs that may have been incurred with sending you the order in the first place.
There are some exceptions to this returns policy, they are;

  • Any items on sale or clearance are unable to be returned.
  • Gift Cards
  • Any items that are used/open or the packaging is significantly damaged.

If you find that you have received a faulty product, please let us know so we can get the warranty assessment process started for you. The warranty process can take up to 4 weeks for assessment and resolution. However, it is often faster than this.
Any returns, including warranty assessment, will need to be sent back to us at your own cost and risk. We are unable to be responsible for any items before we receive them. We recommend using a signature courier to return items for your peace of mind.